Privacy policy

General Provisions UAB Autoresta LT, legal entity code 304446540, registered office address Priestočio str. 1a, Klaipeda, Lithuania (hereinafter referred to as the Company) takes care of the protection of your information. We comply with the European Union General Data Protection Regulation (GDPR, Regulation (EU) 2016/67 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46) / EC (General Data Protection Regulation) (Text with EEA relevance)) and other legal acts that protect your information that we collect, use and protect in our Company. Our Privacy Policy provides answers to key questions about how we collect, use, and protect information about you.

If you have any questions, comments or complaints about how we collect, use and store information about you, the Company is ready to assist you. If you need help, please email us. info@autoresta.lt

By registering on the website https://ltdirect.no, you entrust the Company with your personal data and grant us the right to process them in this Policy (hereinafter referred to as the Policy) and to the extent of the Purchase of Goods https://ltdirect.no rules (hereinafter - Rules). , ways and purposes.

Please note that both the Policy and the Rules may be amended, updated or updated.

Personal Information is any information that may be used to identify a person, as well as any information about a person who is already identified.

The company respects your privacy and your personal data security is our priority. The Company takes appropriate organizational and technical measures to ensure that your personal data is always secure and that the data processing activities comply with the requirements of data protection legislation and the Company's internal procedures.

The Company collects and manages your personal data listed in these Rules on the following legal grounds:

- Your consent;

- The Company's legitimate interest;

- Execution of legal obligations arising and applicable to the Company.

To the extent and subject to the applicable laws, one or more of the above legal bases may apply to the same processing of your personal data.

1. What kind of data do we process and why?

1.1. Registration, verification, administration and communication;

Registration

By registering and accepting the Rules, you provide us with the following questionnaire data. Submission of certain registration data is necessary and will not be possible without the Services being provided. By registering you confirm that the personal data you have provided are accurate and correct and you are at least 16 years of age. We accept no liability for inaccurate, incomplete or misrepresented data.

Profile data:

Data categories: Your name, address, email email address, phone number, address, internet protocol address (IP), device information.

Legal basis for data processing: Your consent to use the Services under the terms of the Policy or / and the Rules.

Deadline for data processing: All the time you use the Services. We may also retain your consent and proof of it for a longer period of time if necessary to protect us from claims, claims or claims made against us.

How and for what purposes do we use your questionnaire data?

Based on your questionnaire data, we create a unique profile on the website https://ltdirect.no, according to which we will identify you as a registered user of the website https://ltdirect.no and which will give you the opportunity to use the Services provided to registered users in the Rules and / or this Under the conditions set by the policy.

We also recognize you according to the questionnaire you provided when, for example, you want to update or modify your data, you are contacting us regarding the provision of certain personal information, the exercise of rights relating to the processing of personal data, and so on. We also use the contact details (e-mail, phone number) provided in your questionnaire for the purpose of communicating with you, including responding to your inquiries, comments, providing you with important information about the Services, their provision and / or changes to this Policy by contacting you if you have forgotten to make your purchases or discovered problems with the transactions you have made, etc.

It is very important that the questionnaire data you provide is accurate and correct. If you provide inaccurate (false) data, forget it, or update your data, we may find it difficult to provide the Services, and there may be problems with your rights. In no case will we be liable for any damage caused to you by the fact that you have provided incorrect or incomplete personal data. If you change the data you submit, you must immediately inform us by changing the relevant data in the registration form on the website or mobile application. For information on how to update your survey data, please refer to Section 6.2 of this Policy. article. The Company will not be able to verify the accuracy and accuracy of the data you submit. By accepting your registration form, we will assume that your data is accurate and correct, and that all your consents are provided on your free will, with full knowledge of this Policy and Rules.

1.2. Administration of your account;

We manage your data in order to maintain and manage your account.

Account details:

Data Categories: Data provided at the https://ltdirect.no registration website, account login, account activity, including technical browsing data (IP address, login and browsing technical information).

Legal basis for data processing: Your consent to create and use the account under the terms and conditions of the Rules.

Deadline for processing: All the time you are an account user. We may also retain your consent and proof of it for a longer period of time if necessary to protect us from claims, claims or claims made against us.

We accept your consent to use the accounts at https://ltdirect.no when you make the necessary actions for the account provided for in the Rules and confirm the registration.

1.3. Processing your purchase data

Purchase data processing

By providing you with Services and various benefits - by signing and selling purchase agreements, making money refunds (if you return the purchased item), giving discounts and so on. - In addition to your registration data, we also process data on your purchase transactions ("Purchase Data").

For your service administration purposes, your purchase data is processed:

Data categories: Your name, surname, email Email address, phone number, delivery and residence addresses, signature (if you accept the goods yourself), date and time of purchase and delivery, trade names, quantities, purchase prices and discounts, payment method and payment information.

Basis for data processing: Your consent to use the account under the terms and conditions of the Rules.

Deadline for data processing: 5 years from the date of purchase.

How do we use your purchase data?

We store the purchase data for 5 years from the date of the purchase transaction, and after the expiration date we destroy them and / or reliably depreciate, i.e. we are irrevocably disconnected from your questionnaire data and other personalizing information.

1.4. Providing offers and information

If you have agreed to receive offers and news when filling in the registration form, we manage your personal data by providing you with such offers and information, such as general newsletters, information on offers, discounts, promotions, promotions, promotions offered by our and our partners, inviting you to participate in the campaigns, games and win 4 prizes, asking for your opinion about the services and products we provide, and so on. We provide offers and information in your account, as well as in other ways you choose: e.g. by mail, SMS.

Personal data processed for bidding and information:

Data Categories: Your Name, Email Email address and / or phone number.

Legal basis for data processing: Your consent to receive offers and information.

Deadline for processing: Until your acceptance of offers and news is valid. We may also retain your consent and proof of it for a longer period of time if necessary to protect us from claims, claims or claims made against us.

You can choose your preferred communication channels through privacy settings at https://ltdirect.no You can change these settings freely at any time. You may refuse to receive offers and news at any time, or at any time to refuse, or to change the channels (channels) of receipt of your choice. Your refusal to receive offers and news will not prevent you from using the Services.

1.5. Serving customer inquiries, complaints, requests and feedback

We will use your personal data in response to your inquiries, complaints, requests and administration of your feedback (hereinafter referred to as "Request").

Data processed for the purpose of managing requests, complaints, requests:

Data categories: Identification and contact information you name: first name, surname, phone number, email address, place of residence, date of birth; Content of Your Inquiry: the event you are applying for, its circumstances, date, place, your request, claim or response, item, loyalty card number, other information contained in the Request; Other documents and / or data provided with the Inquiry: eg. purchase receipt details, photos; A phone call record if you contact our Customer Support Line.

Legal basis for data processing: Our legal duty to investigate and respond to consumer inquiries, as well as our legitimate interest in evaluating our customers' feedback, with a view to improving the quality of our operations and services.

Deadline for data processing: Up to 12 months we only use your data to properly and objectively examine your Inquiry, provide you with the information you need, answer your questions, resolve your requests or claims. We can also analyze the query data to improve the quality of our activities and the services you provide, based on your opinions and suggestions.

1.6. Statistics, Market Research and Behavioral Analysis of Our Buyers

We constantly make every effort to ensure that our range, promotions and discounts match our customers' needs.

Data processed for statistical, market, and behavioral research purposes:

Data categories: Location, purchase details (including date and time of purchase, trade names, quantities, total purchase price, amount of discounts granted).

Legal basis for data processing: Our legitimate interest in analyzing the data and preparing the reports required for the business in order to evaluate our activities and create value for you, as a customer and for the Company's business.

Deadline for processing: 5 years.

We use automated data analysis to conduct statistics, market and customer behavior surveys, and to produce reports for our business. During the analysis, we use non-personalized data and do not process your name, contact and other personalizing information. Data analysis for statistical, market and customer behavior research purposes enables us to make important business decisions, such as forming a range of products that meets our customers' needs, pricing, and so on. Data analysis actions do not have any legal or similar significant impact on you.

2. How long do we handle and protect your data?

We process and store your Inquiry and related data as long as we examine the Inquiry, provide you with a response and execute the decisions made, as well as up to 12 (six) months after the Inquiry, but at least:

- Inquiries email by post - 12 months

- Complaints - 12 months

- Phone Call Records on Line Help - 14 days

- Live support correspondence posts - 14 days

- Instagram messages - 12 months

- Facebook Personal Messages - 12 Months

If a legal dispute is initiated or is likely to arise because of the Inquiry, we may store your data for a longer period until the statutory time limit for filing a complaint or action expires and / or a final decision becomes effective. At the end of the term for processing and storing your data set out in this Policy, we will destroy your data or reliably and irrevocably personalize it as soon as possible, within a reasonable and reasonable period of time.

3. From what sources do we collect your personal data?

We receive almost all of your personal data only from you. You submit the questionnaire directly to us, for example, by completing registration forms and purchasing data through the Services.

We also receive your data directly from you when you submit a Inquiry by any of the methods you choose: by emailing us with a written request, calling our customer support helpline, and so on. In order to qualitatively and objectively examine your Inquiry, we need to collect additional information or carry out a material investigation, we may link your Inquiry Data to the data we have and / or process your Inquiry, for example. we can purchase transaction data, history of your account usage, interview our employees, etc.

4. In what cases and to what third parties do we disclose your data?

We may transfer your data to third parties who assist us in the execution and administration of the Services, provide us with services related to the administration of queries by our customers. Such persons may include database software providers, database administration providers, data center, hosting and cloud service providers, direct marketing service providers, market research or business intelligence service providers, transport service providers, and so on. In each case, we only provide the processor with as much data as is necessary to execute a specific order or provide a particular service. Our processors may only process your personal data in accordance with our instructions and may not use it for any other purpose or for any other person without our consent. In addition, they must ensure the security of your data in accordance with applicable legislation and written agreements with us.

If we provide the right to use the services of our partners in the provision of the Services (for example, the benefits provided by the loyalty programs of the partners), some of your data will also be accessible to our partner, but only for the purpose of such joint provision or other terms of cooperation. If the event described in the Inquiry can be recognized as insurance, we will forward your Inquiry and Data to the insurance company (s) in which we have insured our civil liability, property or which provides us with a different insurance related to the event specified in your Inquiry. protection. Insurance companies act as independent data controllers and process your data according to the terms and conditions established by the insurance company.

Data may also be provided to competent authorities or law enforcement agencies, such as the police or supervisory authorities, but only on request and only when required by applicable law or in the cases and procedures provided for by law to ensure our rights, our customers, security of workers and resources, to bring, provide and defend legal requirements. If we use the Site Analysis Service (such as Google Analytics), which is used to determine how you use the information provided on the https://ltdirect.no website, your personalized data may be shared with third parties who rely on this information to evaluate how is using the website to produce reports for website operators about website activities and other services related to internet use. For more information, see Appendix no. 1 - Cookie Policy.

5. In which areas and jurisdictions are we processing your personal data?

We process your personal data only within the European Union. We do not transfer your personal data to third countries.

6. What rights are available to you under data protection legislation and how can you exercise them?

Data protection legislation gives you many rights that you can freely use, and we need to ensure that you have that opportunity. We provide further information about your specific rights and how to enforce them in this Policy, please read it carefully.

6.1. Right of access to your personal data processed by us

You have the right to receive our confirmation that we are processing your personal data, as well as the right of access to your personal data processed and information about the purposes of the processing, the categories of data processed, the categories of recipients, the data processing period, the sources of data collection and the consequences for you . Most of this information we provide to you in this Policy and we believe it is useful to you.

If you are a https://ltdirect.no account user, you can access your personal data in your account at any time (for example, check the relevant questionnaire information, your consent), receive your invoices for the last 12 months . If the information provided in this Policy, on the https://ltdirect.no account of your website is inadequate or you wish to receive a purchase transaction history for a period longer than 12 months, you can always contact us by email. info@ltdirect.no

6.2. Right to rectify personal data

If the information provided to us in your registration form has changed or if you believe that the information we hold about you is inaccurate or incorrect, you have the right to request that this information be changed, corrected or corrected.

You can make your data corrections in the https://ltdirect.no accounts. You can also contact us by email. email info@ltidrect.no and ask us to correct or revise your data.

6.3. Right to withdraw consent

In cases where we process your data on the basis of your consent, you have the right to withdraw your consent at any time and your consent based data processing will be terminated. In some cases, this may mean that we will no longer be able to access our Services. For example, you can cancel your acceptance of offers and news at any time. Withdrawal of these approvals will not prevent you from continuing to use the Services, but will mean that you will not be aware of any discounts, promotions, new assortments or .t.t. You may modify (revoke or resubmit) your approvals by submitting a duly updated registration form, modifying your consent settings in your account, or by contacting us by email. info@autoresta.lt

Upon termination of your consent, its revocation or cancellation, we will destroy the data processed with your consent, and in the cases specified in the Policy, we shall reliably and irrevocably delete the data.

In any case, we may retain your consent and proof of it for a longer period of time if necessary to protect us from claims, claims or claims made against us.

6.4. Right to complain

If you think we are processing your data in violation of data protection law, we always ask you to contact us first. We believe that through good-will efforts we will be able to dispel all your doubts, meet requests and correct our mistakes if any.

If you are unsatisfied with our suggested remedy or do not think that we will take the action required by your request, you will have the right to file a complaint with the National Data Protection Inspectorate in the Republic of Lithuania.

6.5. Right to disagree with data processing where the processing is based on legitimate interests

You have the right to disagree with the processing of personal data when personal data are processed based on our legitimate interests. However, given the objectives of providing the Services and the balance between the legitimate interests of both parties (both as your data subject and as data controller), your objection may mean that we may not give you access to the processing of your data based on our legitimate interest. continue to use the Services. To make use of the right in this section, please submit a written request by email. info@autoresta.lt.

6.6. Right to delete data (right to be forgotten)

In certain circumstances specified in the data processing legislation (where personal data are processed illegally, the basis for processing data has disappeared, etc.), you have the right to request that we delete your personal data. To exercise this right, please submit a written request by email. info@autoresta.lt. It is important to note that your questionnaire data will be deleted without your separate request and other data will be deleted or reliably deleted if you terminate your use of the Services.

6.7. Right to restrict data processing

In certain circumstances specified in data processing legislation (where personal data are processed illegally, you dispute the accuracy of the data, you have objected to the processing of data on the grounds of our legitimate interest, etc.), you also have the right to restrict the processing of your data. However, we must note that due to the limitation of data processing and during such limitation we may not be able to provide the Services to you. To make use of the right in this section, please submit a written request by email. info@autoresta.lt.

6.8. Right to data portability

The data we process with your consent and processed by automated means, you have the right to transfer to another data controller. We will provide you with the data you want to transfer in our usual system and computer-readable format, and we will forward the data directly to the other data controller you specify, upon request and with technical capabilities. In order to exercise the right to data portability, please submit a written request by e-mail. info@autoresta.lt.

6.9. Procedure for examining applications

In order to protect the data of all of our buyers from unauthorized disclosure, we will be required to identify your identity upon receipt of your request for data or other rights of you. For this purpose, we may ask you to provide us with the relevant questionnaire data (eg name, e-mail address or telephone number) provided in your registration form and compare whether the data you have provided match the corresponding questionnaire data. In carrying out this verification, we may also send a control message to the contact (SMS or email) specified in the registration form to request authorization. If the verification procedure is unsuccessful (for example: the questionnaire information you provided does not match the data provided in the registration form or you will not authorize the received SMS or e-mail message), we will be obliged to declare that you are not a subject of the requested data and will be obliged to reject your request. Upon receipt of your request for the implementation of any of your rights and having successfully completed the above verification procedure, we undertake to provide you with information about the actions we have taken pursuant to this Agreement without undue delay, but in any case within one month of receipt of your request and completion of the verification procedure. Your request. Depending on the complexity and number of requests, we have the right to extend the one-month period by two more months, informing you before the end of the first month and giving the reasons for such extension. If your request is submitted electronically, we will also provide you with an electronic response, except where this is not possible (eg because of the very large amount of information) or if you request otherwise. We will refuse to respond to your request by a reasoned reply when the circumstances set out in the legislation are established, informing you in writing.

7. Cookies

We use cookies (a small information file sent to your computer or other device (such as a mobile phone) when you visit our website). A cookie is downloaded to your computer or other device to store the data, and we could recognize you as a Service User by visiting our website. The information gathered by Cookie allows us to provide you with the opportunity to browse more comfortably, to offer you attractive offers and to learn more about the behavior of our users, to analyze trends and to improve both the website and your service. You can read more about the cookies used on our sites in Appendix 1 of this document - “Cookie Policy of UAB Autoresta LT”.

8. Policy validity and changes

This Policy is valid from 2018 May 25 If we change this Policy, we will publish its updated version on this page.

Annex no. 1

JSC „AUTORESTA LT“ SHAPE POLICY Last update date: 2019-04-16

1. What are cookies?

Cookies are small text files stored in the browser of your device (eg, computer, mobile phone, tablet) when you browse websites. Other technologies, including data stored in your browser or device, identifiers associated with your device, and other software may be used for similar purposes. Cookies are widely used to make websites work or work better and more efficiently. In this policy, all these technologies are called "cookies".

2. Why do you use cookies?

We use cookies:

• Ensure that the website functions as it should;

• Ensure that you do not have to re-login each time you visit the site;

• Save your settings selected during and between visits;

• Increase the speed and security of your site's performance;

• Give you the opportunity to share pages on social networks such as Facebook, Instagram or LinkedIn;

• Ensure that you are able to tailor the site to your needs to find what you are looking for faster; • Continuously improve the site to make it more attractive to you;

• Be more effective in marketing.

3. What are the types of cookies?

(a) strictly binding cookies

These cookies are necessary for the website to allow the user to browse and use the features of the site, such as memorizing the information entered in the forms when the user moves from one page to another during the browsing session. Without strictly binding cookies, it would be impossible to provide certain website services and the website would not function as smoothly as it should. These cookies do not collect any information for marketing purposes and do not mention where you visited the Internet.

(b) analytical cookies

Analytical cookies collect information about the use of the site and help improve the performance of the site. For example, analytical cookies can show you which pages you visit most often, help you keep track of the issues on your site, and show whether your site is performing well. Analytical cookies do not collect personal information from users and all information collected by these cookies is generalized and anonymous.

Functional cookies allow the site to memorize your choices and provide enhanced and more tailored features. Functional cookies also remember your changes, such as customizing a particular web page, as well as other instances, such as watching a video or leaving a comment on our website. Functional cookies do not follow your actions on other sites.

(d) target or promotional cookies

Targeted or promotional cookies are used to show you more interesting and more relevant advertising, or to limit the number of impressions on the same ad for the same site. This type of cookies are also used to measure the effectiveness of your campaign. These cookies can be used to memorize what you have seen on the site.

4. What cookies do you use?

Cookies are used on the https://ltdirect.no website:

Cookie category	Cookie name	Cookie uses	Cookie duration
Analitiniai slapukai insp ectlet.com	__insp_norec_sess __insp_nv __insp_slim __insp_wid __insp_dct __insp_targlpt __insp_targlpu	Padaryti puslapio naršymą kuo patogesnį vartotojui	Iki užbaigiama naršymo sesija
Analitiniai slapukai Google AdWo rds	ads/ga-audiences ads/user-lists/#	Stebėti vartotojų konversijas ir gerinti vartotojo patirtį puslapyje	Nustatomas trečiosios šalies - slapuko teikėjo
Privalomi slapukai	CAKEPHP	Techninis slapukas, naudojamas programos serveryje vartotojo sesijai palaikyti.	Iki užbaigiama naršymo sesija
Funkciniai slapukai facebook.net	Fr	Skirtas produktų reklamų rodymui	Nustatomas trečiosios šalies - slapuko teikėjo
Funkciniai slapukai	Lang	Techninis slapukas skirtas vartotojo sesijos kalbai palaikyti	Iki užbaigiama naršymo sesija
Analitiniai slapukai Googleadservices.com	IDE	Skitas matuoti reklamų efektyvumą ir kuo geriau atrinkti tinkamas reklamas rodymui konkretiems vartotojams	Nustatomas trečiosios šalies - slapuko teikėjo
Testiniai slapukai googlead services.com	test_cookie	Skirtas testuoti vartotojo naršyklės slapukų palaikymą	Nustatomas trečiosios šalies - slapuko teikėjo
Analitiniai slapukai facebook.com	Tr	Nustatomas trečiųjų šalių	Nustatomas trečiosios šalies - slapuko teikėjo
Funkciniai slapukai tawk.to	__tawkuuid ss TawkConnectionTime tawkUUID	Nustatomas trečiųjų šalių	Nustatomas trečiosios šalies - slapuko teikėjo
Funkciniai slapukai venipak	pers-venipak-infoweb	Nustatomas trečiųjų šalių	Nustatomas trečiosios šalies - slapuko teikėjo

5. How do I manage cookies?

Strictly binding cookies and analytical cookies are a condition for using our website. If you opt out of these types of cookies, we cannot guarantee how our site will work when you visit it.

You can control the use of functional cookies and target or promotional cookies by changing your browser settings.

Please note that deleting cookies or disabling cookies in the future may prevent you from accessing certain parts or features of our site. Changing your cookie settings will affect other sites you visit.